Physis Physiotherapy makes a commitment to protecting the privacy and security of all our customers and will only use information collected about you in accordance with the General Data Protection Regulations (GDPR).

We fully appreciate and respect the importance of data protection and security on the Internet.

THE INFORMATION WE COLLECT AND HOW WE USE IT

When you book an appointment, request information, or provide feedback using our website, we need to know your name and other information such as your postal address, e-mail address and telephone number.

We gather this information to allow us to process your request.

The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service.

These statistics will not include information that can be used to identify any individual.

We may also wish to provide you with information about special features of our web site or email. If you would rather not receive this information please contact us requesting opt out.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

This policy outlines how your personal information is used when using our website, www.physis.uk.com, and describes your rights and the manner in which any information that can be associated with you (including, for example, your name, address, telephone number, e-mail address and information about your on-line activities) (“Personal Information”), will be collected and used and forms part of our terms and conditions.

OUR USE OF COOKIES AND OTHER INFORMATION GATHERING TECHNOLOGIES

This website uses cookies. For more information on cookies and how they affect your access to this website, please click here.

HOW WE PROTECT YOUR INFORMATION

The Internet is not a secure medium, however we have installed a mechanism that uses digital server identities so that you can be sure that the website you access is ours.

This is done using one of the internet Trusted Certification Authorities.

When you access the secure payment pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted.

When you create an online order, request information or leave feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification.

Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

UPDATING YOUR DETAILS 

If any of the information that you have provided to Physis Physiotherapy changes (for example if you change your e-mail address, name or payment details or if you wish to cancel your registration) please let us know.

Please fill out our contact form, update your online account settings or send a letter to Physis, 26 Craighall Road, Edinburgh, EH6 4SA.

YOUR CONSENT

By submitting your information you give your consent to the use of that information as set out in this Privacy Policy.

If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

Continued use of this website will signify that you agree to any such changes.

HOW TO CONTACT PHYSIS PHYSIOTHERAPY

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please complete a contact form with your suggestions.

INFORMATION WE COLLECT

When you visit, book an appointment or create an account on www.physis.uk.com you will be asked to proved specific information about yourself.

We may also collect information regarding your usage of the website www.physis.uk.com or collect information from emails, messages or posts you send to us.

We will only ever collect information that is vital to the purpose you have provided it.

SENSITIVE PERSONAL INFORMAION

We do not require sensitive personal information. Please do not provide such information to us.

YOUR RIGHTS

You have rights in relation to personal information that we hold about you.

These include

• The right to request access to your personal information.
• Request that it is erased.
• Request that its processing is restricted.
• Request that any inaccurate personal information is rectified.
• Object to the processing of your personal information
• Obtain a copy of the personal information in a machine readable format. You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.
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Please contact [email protected] for any requests.

You have the right to request us not to use your details for the purpose of providing you with information about the goods and services provided by our group (other than information which you have specifically requested).

You can also notify us by contacting us at Physis,
26 Craighall Road, Edinburgh, EH6 4SA or emailing [email protected]

Our site may contain links to and from our partners’ and affiliates’ websites.

If you follow a link to their sites, please note that these sites have their own privacy policy and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these sites.

The Act gives you various rights including the right to access information held about you. Your right to access can be exercised in accordance with the Act.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, please contact us at [email protected]

CHANGES TO THIS POLICY 

We may change this policy from time to time.

If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of this website or by sending you an e-mail with the update. 

Please check this policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

HOW WE USE YOUR INFORMATION 

We will only ever use your information for the purpose that it has been submitted.  You can opt out of any marketing communications you receive from us at any point.

Your information will enable us to process your request, deliver your goods, set up an account or reply to your request. We may also use your information to offer support or improve our business.

There are various ways in which we may use or process your personal information. We list these below:

1. CONSENT

When you provide consent we may use your information to:

• Contact you with marketing communications
• Send a regular newsletter
• Contact you for views
• Share with a third party
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You can un-subscribe from communications at any time via the link at the bottom of our emails.

Please contact us it you require any help doing this [email protected]

2. CONTRACTUAL PERFORMANCE 

We will use your information to fulfil and complete your appointments, purchases and other transactions entered into with us.

This will include:

• Create an account for you
• Fulfil an order
• Collect payment
• Provide a receipt
• Share with a third party

3. LEGITIMATE INTERESTS

We will use your information provided where it is necessary for us to carry out activities for which it is in our legitimate interest as a business to do so.

• Provide support
• Promote and operate the business
• Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our business;

4. VITAL INTERESTS

Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.

How long do we keep your information?

• Until you unsubscribe from our newsletter
• Until you close your account
• If you contact us for support, until your request has been completed
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How we store your information:

Your information will be processed by our staff in order to fulfil your order.

By submitting your information you agree to its transfer and processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Where we have provided you (or where you have chosen) a password, user ID or PIN which enables you to access certain parts of our site, you are responsible for keeping this password, user ID or PIN confidential. We ask you not to share a password, user ID or PIN with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk. Once We have received your information we will use strict procedures and security features to prevent unauthorised access.

Sharing your information with Third Parties

We may have to share your data with third parties, including third-party service providers including:

• Analytics and search engine providers that assist us in the improvement and optimisation of our site;
• Trust Pilot
• Google: to improve and optimise our website.
• Paypal: to process payment of any retail order you make with us.
• Stripe: to process payment of any retail order you make with us.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

Sensitive personal information

We do not require sensitive personal information. Please do not provide such information to us.